Help & Guidance for BTM Students

This page will help BTM students with registration, enrolment, and academic advisement issues.

The following are on-page links to detailed and customized information:

You can also use your browser's find/search (Ctrl+F or Cmd+F) to look for content on this page. 


How we help our students

Seneca and the School of ICT provide help for our students in person and with online resources

We encourage and recommend that our students use the online resources. Why?

  • 24 x 7 x 365 availability - the web is available any time, from anywhere, on any device
  • Efficiency and responsiveness - our School of ICT has about 3,500 students, and only a handful of help-focused staff 

If the online resources do not help you, please contact your program coordinator or student advisor. 


Job duties of our help-focused staff

It's useful to know something about the job duties of our help-focused staff, so that you know who to contact. 

Program coordinator

A program coordinator is a faculty member, who teaches in the program, and also performs coordinator duties. The coordinator duties include curriculum development, helping students, academic counselling and advisement to students, and other services to the academic community and the public.

It's important to know that the time available from the program coordinator for helping students is very limited. Typically, the coordinator works on a queue of requests. We recommend that students send their help request to the coordinator by (Seneca) email. Please do not expect instant access or instant service when you contact your program coordinator. Drop-in visits are sometimes possible, but typically only when the request queue is empty. (In other words, visiting your coordinator does not enable you to bypass the request queue.) 

Peter McIntyre is the BTM program coordinator. 

This is a link to Peter's work schedule / timetable. 

Student advisor

A student advisor is a staff member, who performs advisement duties. The advisement duties include helping students, and some academic counseling and advisement to students. 

Although the student advisor has more time available for helping students than a program coordinator, it's important to know that the student advisor is available to all students in the School of ICT, and not just those in your program. As a result, access to a student advisor may be just as limited as access to your program coordinator. Typically, the student advisor works on a queue of requests, but has some time each day for drop-in visits. We recommend that students send their help request to the student advisor by (Seneca) email

Carol Ann David is the student advisor for BTM students. 

Carol Ann plans to be in the office Monday to Friday in the daytime hours. 


In the School of ICT office, there are others (e.g. reception) who can help answer questions and provide varying levels of assistance to students. 


Email is the best way to get help

As you learned above, we recommend that students send their help request by email. This is the best way to make your request known. Why?

  • It's convenient for you, the student. You can create and send a request any time, from anywhere, on any device. 
  • Your coordinator or advisor may be able to completely resolve the issue without a meeting. However, if a meeting is necessary, it will be arranged. 
  • It's fair, to all students in a program. The emailed help requests become a work queue, and are handled in sequence. 

Please send your email from your Seneca email account ( Please include your student number.  

When to request help

If you need help, when should you request it?

As soon as possible. Do NOT wait until classes begin in a new academic term. Do it BEFORE the term begins. 


Important dates

Before the Winter 2020 term begins:
If you wish to contact Peter or Carol Ann before the new academic term begins, please do so. Requests are handled in a queue, many of which come from email, and your request will be handled as soon as possible. 

Academic advisement days: Week of August 26: 
These days are typically reserved for appointments with students who need academic counselling or advice. Some of these issues arise from academic performance in the previous academic term. Other appointments are set for students whose emailed help requests could not be resolved without a meeting. 

Week of September 5, 2019:
Classes begin. In-person access to Peter is very limited, because he has other duties during that week. 


Info for: Returning (current) BTM students

Term activation

A BTM student is normally "activated" for each fall and winter term, and for students entering level 2 or 8. This status enables the student to enrol in courses in the next term. 

If you cannot enrol in courses, check your status in the Student Center app:

  1. On the "academics" tab, click your program, and the desired term 
  2. Look for "Eligible to Enroll: Yes"

If the desired academic term is not on the list, or "Eligible to Enroll" is "No", then check one more thing: Have you paid all fees for the current and past terms? The system will block future enrolment if fees are owing. However, if fees are paid, then, contact your coordinator or advisor, and ask to be activated. 

Note: Students in level 8 may not be automatically activated. Neither are students who have been inactive for two or more previous terms. In those situations, simply contact your coordinator or advisor, and ask to be activated. 

Program curriculum information

Detailed curriculum information - list and diagram - is available on the BTM curriculum page

Advice about course enrolment

If you need advice about course enrolment, please ask. Plan ahead. If your study plan is not clear, or if there are problems (failed course, missing prerequisite, section full, etc.), your coordinator or advisor may be able to help. 

Course enrolment and timetable

Course enrolment usually begins about one month before the new academic term begins. To enrol, you must:

  1. Be activated for the new academic term
  2. Pay some fees (at least the minimum)

The College offers "early" enrolment, which happens one or two days before the "open" enrolment period. If you want to participate in early enrolment, then you must respond to an invitation email, which is sent (by the College) to every student who meets the previous two conditions. If any of the conditions are absent, then early enrolment is not possible, and you will have to wait for open enrolment.

When enroling into a class, the space available in each section is usually a little less than capacity, to make it fair to all students and the teachers. Then, we will adjust the seat counts upwards each week.

If your desired section is full, then look again on another day. (Unfortunately, the Student Center app typically issues a nonsense "need permission" error message when a section is full. If you get one of those, then do not contact your coordinator or advisor. Simply look again on another day.) There's always lots of adds-and-removes in the time period before classes begin, especially after the term's final grades are released.

Your coordinator or advisor will not overload a full section. Select an alternative. 

It is possible that high-enrolment courses will offer a "wait list" section, which usually has a section identifier "SWL". Therefore, if a course is full, and it offers a "wait list" section, add that section to your timetable. Then periodically, we will send all students on the wait list an email with updated information. 

For high-demand professional options, we use a wait list request procedure, and a link will be published during enrolment week. Please create your request as soon as you can, because the sooner you submit the request, the better your chances. We do our best to fulfill all wait list requests, but we do give priority to students who are in a position to graduate at the end of the academic term. 

Oh, and your coordinator or advisor will not override or ignore prerequisites, so don't even ask. 

Getting course enrolment and timetable help from your coordinator or advisor

Yes, your coordinator or advisor can help with course enrolment and timetable requests. However, there are limits. 

As noted above, if a desired class and section is full, your coordinator or advisor will not overload a full section. You will simply have to look again on another day, or select an alternative. 

Then, in the time period between the start of final exams and the official release of final grades, your coordinator or advisor will not fulfill any enrolment and timetable requests. Why? Most of the full-section problems disappear when final grades are officially released, when the system enforces the course prerequisites. At that time, students are able to use Student Center to enrol in classes. 

Do you need a liberal study elective?

The School of English and Liberal Studies publishes a list of liberal studies electives (LSE) at this link.

You (or your coordinator or advisor) can enrol in a Newnham-campus LSE. 

For other-campus LSEs, or for those offered in the School of Continuing Education, please contact a Newnham-campus School of English and Liberal Studies coordinator.

Students in BTM must have at least one "upper level" LSE credit to be eligible for graduation. 


Info for: New first-year BTM students who start in September

Course enrolment and timetable

New first-year BTM students will receive a system-generated timetable. 

It is not possible to make changes to the timetable for any reason. A common request that we hear is that a student needs a specific timetable to accommodate a work/job schedule. Please note that the BTM program is a full-time day-school program, with classes that could span Monday through Friday, 8:00am to 6:00pm. As a full-time BTM student, this program becomes your priority. 

If you do not have a timetable by late August, then contact your coordinator or advisor. 


Info for: New upper-year BTM students who start in September

Course enrolment and timetable

New upper-year BTM students are typically diploma-program graduates, or have come from another degree program elsewhere, with transfer credits. 

As a result, a custom timetable is created. Together, your coordinator or advisor will create an agreeable timetable. Depending upon the presence of exemption or transfer credits on your transcript, we may have to help you create a timetable in the next semester too. 

Other issues

Please scan the content in the section above for "Returning (current) BTM students)", because much of it applies to you too. 


Info for: Future students, including diploma-to-degree, and transfers

General information about the BTM program is on the program mini-site

If you are - or soon will be - a graduate of a diploma program - Seneca or elsewhere - then it is possible that you can enter the BTM program with advanced standing. Detailed information about this is available here


Info for: All others

Helping our students is our priority, but if you are from elsewhere in the Seneca community, or from the wider public community, we'll do our best to be responsive to your requests. Please be patient during the busy end-of-term and start-of-term time periods (which happen three times per year, spanning the six-week period that joins August-September, December-January, and April-May. 


Contact info for the School of ICT and other Seneca service areas

Reception at the School of ICT office at the Newnham campus - ict -at-, or (416) 491-5050, extension 33700

Program coordinator, Peter McIntyre - peter.mcintyre -at-

Student advisor for BTM (and IFS, BTM) students, Carol Ann David

Work-integrated learning (WIL, formerly co-op) coordinator for BTM students - Samantha Fracassa - samantha-fracassa -at-

English and Liberal Studies coordinator - (to be determined) 

Technical support for the Student Center app - click here 

Admissions - domestic students - Karishma Jacob - karishma.jacob -at-

International admissions: telephone (416) 491-5050 ex.22364

Registration at the Newnham campus - Rebecca Singh - rebecca.singh -at-

Financial Aid at the Newnham campus - there is a team of advisors - click here for info